All posts by : raquel.g

Caros parceiros,

A Vietnam Airlines anuncia a transferência de todas as suas operações no Aeroporto de Paris‑Charles de Gaulle para o Terminal 2C, com início em 31 de março de 2026, substituindo as operações atuais no Terminal 2E.

Esta mudança faz parte do programa de renovação do Terminal 2E conduzido pelo Groupe ADP, que deverá durar aproximadamente 24 meses.

A partir de 31 de março de 2026, todos os voos de partida da Vietnam Airlines de Paris passarão a operar a partir do Terminal 2C.

Os voos de chegada serão atendidos no Terminal 2A ou no Terminal 2C, dependendo da atribuição operacional. Esta informação será indicada no estado de cada voo. A entrega de bagagens ocorrerá no terminal real de chegada (2A ou 2C), conforme indicado no estado do voo.
Os passageiros são aconselhados a verificar o terminal de partida ou chegada antes de viajar, para facilitar o percurso no aeroporto.

O Terminal 2C permitirá que a Vietnam Airlines mantenha os seus padrões de serviço no aeroporto Paris-Charles de Gaulle, incluindo:

• balcão de check-in prioritário dedicado para passageiros Business e Premium
• passageiros frequentes elegíveis (Lotusmiles Titanium e SkyPriority da SkyTeam)

Os passageiros com voos de ligação continuarão a beneficiar da infraestrutura de transferências do hub de Paris-Charles de Gaulle, com ligações internas entre terminais e áreas de embarque que garantem um fluxo de passageiros eficiente.

O acesso aos serviços aeroportuários e às instalações internacionais permanecerá inalterado, garantindo a continuidade da experiência dos passageiros durante o período de renovação.

Esta transferência faz parte de um ajuste operacional temporário relacionado com a modernização da infraestrutura do aeroporto. Durante a renovação do Terminal 2E, a Vietnam Airlines continuará a operar voos entre França e Vietname, bem como para a sua rede internacional, mantendo os mesmos elevados padrões de desempenho operacional e qualidade de serviço.

Os passageiros que partem de Paris-Charles de Gaulle são convidados a verificar o estado do seu voo antes da viagem, consultar as informações disponíveis no site ou na aplicação móvel da Vietnam Airlines, ou verificar os ecrãs informativos do aeroporto para obter as atualizações mais recentes.

Update 11 March 2026| 1pm

Dear Trade Partners,

Effective 11 March 2026, Qantas Surcharge of 5% applies across All Cabins.

Un-ticketed published bookings created prior to 11 March 2026 will need to be ticketed by 11 March 2026 at the latest.

(Exception: If the fare held is an IT/TO fare, this can be issued up to and including

31 March 2026 at the previous fare level, subject to no changes being made to the itinerary. Waiver number 477956 must be placed in the endorsements box to avoid an ADM. If the itinerary is changed after 11 March 2026, the new fare increases will apply).

Any new PNR created on or after 11 March 2026 will need to be quoted and ticketed as per the new fare levels in the GDS.

Fares will be updated in your GDS.

Thank you for your ongoing support and if you require any further information or assistance, please feel free to contact us. 

Kind regards,

Qantas Sales Team

Update March 9, 2026 16:56 AM

Dear agent,

Please note effective the 11th of March (~0900 SYD time) we will be filing a Q surcharge of 5% as a cost recovery measure as below for all POS, all private/published fares in all cabins and classes.

A SURCHARGE OF 5 PERCENT OF THE PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE. APPLIES PER ADULT. CHILD/INFANT DISCOUNTS APPLY.
PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY QF FLIGHT. 

The Commercial Policy for Peace of Mind Pricing Waiver will apply to this change. Full details of the waiver can be found here.

Please note – for POS EU/UK Tour operator fares the normal grace period waivers will apply.

Qantas Agency Partnerships
Qantas Airways Limited

Update March 9, 2026 7:56 AM

Dear Partner,

We know getting your client to their final destination is your number one priority, and Qatar Airways is committed to supporting you in your mission, through addition of special relief flights and updating our policy to provide as many options as possible on other airlines so you can book the itinerary to bring your clients to where they need to be. 

Our teams are working around the clock to add on to the multiple options available on other airlines – please check our policy updates regularly to see the latest list of partner carriers that you can rebook your clients on. 

We are adding relief flights operated by Qatar Airways, with even more being added in the coming days. With these additional options, we believe that it will improve the range of options that you will be able to offer your clients. You will be able to rebook at the lowest available RBD within the same cabin, and in combination with sectors on other airlines if needed. 

Our Journey With Confidence guidelines are being continually reviewed taking into account feedback from our partners, with the main objective of helping you help your clients when travel does not go to plan. 

We are extending you the flexibility of alternative airports within the same country or within a 750 miles TPM radius utilizing a select list of partner carriers. We have done this in order to help you to access more routing possibilities. 

To broaden the rebooking window for cancelled flights in the current situation, we have negotiated for 10 days from the date of ticket reissue for selected carriers; for all other interline carriers, you may rebook within 2 days. 

Under our JWC protections, eligible bookings are entitled to two free reissues, refund flexibility, and noshow waivers. Please be assured that we will support you as much as possible to help your clients adjust their plans. These provisions are applicable for tickets issued by 22 March for travel between 28 February and 22 March. 

We are grateful for your patience and understanding during this period, and we thank you for continuing to support Qatar Airways. From our end, we remain committed to working with you as we navigate through this situation together and bring your clients safely to where they need to go. 

For more details, you can refer to our Guidelines for schedule change and disruption here. 

For the latest updates from Qatar Airways, please visit our tradeportal. 

For further updates please visit our tradeportal, qatarairways.com, or the app.

Update 8 @ 17h00 PT – 06 Mar 26

Caro Agente de viagens,

Na sequência dos recentes acontecimentos na região do Médio Oriente, a Emirates foi obrigada a suspender os seus voos temporariamente, estando neste momento a restabelecer as operações gradualmente.

A Emirates já reabriu várias rotas em todo o mundo, incluindo a rota Dubai/Lisboa/Dubai, sendo necessário confirmar diariamente quais os voos e as datas em que estes irão operar.

• Consulte a rede de destinos para onde a Emirates já está a operar aqui.

• Verifique a atualização do estado de todos os voos da rede Emirates aqui.

___

A Política de Interrupções de voos permite reemissões e alteração de rota para passageiros com viagens marcadas entre 28 de Fevereiro e 31 de Março de 2026, podendo estas ser remarcadas para viajar até 30 de Abril de 2026 para destinos Emirates dentro da mesma região do destino original e em qualquer RBD (classe de reserva) na mesma cabine.

Estas informações são atualizadas periodicamente em emirates.com/pt/english/help/travel-updates.

Em caso de dúvida contacte-nos por email para ekportugal@emirates.com.

Pedimos desculpa aos passageiros afetados por estas perturbações por qualquer inconveniente causado.

A segurança e o bem-estar dos nossos passageiros e tripulantes continuam a ser a nossa maior prioridade.

Muito obrigado

Travel Update Midle east – March 6 – 17h

Due to the escalation of the Middle Eastern situation overnight, we are offering customers the following flexibility.

Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING

Travel Update Midle east – March 6 – 10h

Etihad Airways will resume a limited commercial flight schedule from 6 March 2026, operating between Abu Dhabi and a number of key destinations*. 

Guests with previous bookings will be accommodated on these flights as soon as possible. Tickets are also available for sale on etihad.com.  

Passengers and members of the public should not travel to the airport unless they have been contacted directly by Etihad or hold a confirmed booking on one of these new flights. 

The decision has been taken in coordination with relevant authorities following extensive safety and security assessments. Etihad continues to monitor the situation closely and will only operate flights once all safety criteria are met. 

The most up-to-date information is available at etihad.com. 

The following destinations are scheduled to operate to and from Abu Dhabi between 6 March and 19 March:

Ahmedabad, Addis Ababa, Amsterdam, Athens, Atlanta, Bangkok, Barcelona, Beijing, Bengaluru, Boston, Brussels, Cairo, Casablanca, Chiang Mai, Chicago, Colombo, Copenhagen, Delhi, Denpasar (Bali), Dublin, Düsseldorf, Frankfurt, Geneva, Hanoi, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Karachi, Kochi, Kolkata, Kozhikode, Krabi, Kuala Lumpur, Lahore, London (Heathrow), Madrid, Malé, Manchester, Manila, Medina, Melbourne, Milan (Malpensa), Moscow (Sheremetyevo), Mumbai, Munich, Muscat, Nairobi, New York (JFK), Paris, Phnom Penh, Phuket, Prague, Riyadh, Rome, Seoul (Incheon), Seychelles, Singapore, St Petersburg, Sydney, Taipei, Tel Aviv, Thiruvananthapuram, Tokyo, Toronto, Vienna, Warsaw, Washington and Zurich. 

Changes will be made to existing bookings to accommodate guests on these newly introduced flights. Travel partners are requested to service all affected bookings within 24 hours and to proactively inform customers of any updates to their itineraries. 

The situation remains dynamic, and schedules may change at short notice. We encourage you to ensure that guests’ contact details are accurately entered in their PNRs, in line with IATA Resolution 830d, for a timely communication of operational changes. 

The expected changes will result in a high volume of transactions through our GDS channels. To maintain close oversight of each case, the Automated Refund function has been temporarily suspended across all GDS. Refunds are still available for eligible tickets. Requests can simply be submitted via “Refunds Applications” through the BSP link, please note that delays will occur. 

For the latest information and any updates check Etihad Hub.