All posts by : raquel.g

Dear Partners,

Effective 11 March 2026, Qantas Surcharge of 5% applies across All Cabins.

This is applicable to QF operated flights.

Un-ticketed published bookings created prior to 11 March 2026 will need to be ticketed by 11 March 2026 at the latest.

(Exception: If the fare held is an IT/TO fare, this can be issued up to and including

31 March 2026 at the previous fare level, subject to no changes being made to the itinerary. Waiver number 477956 must be placed in the endorsements box to avoid an ADM. If the itinerary is changed after 11 March 2026, the new fare increases will apply).

Any new PNR created on or after 11 March 2026 will need to be quoted and ticketed as per the new fare levels in the GDS.

Fares will be updated in your GDS.

Thank you for your ongoing support and if you require any further information or assistance, please feel free to contact us. 

Kind regards,

Qantas Sales Team

Update Wednesday, March 11, 2026 4:22 am

Dear Customer,The Qatar Civil Aviation Authority has given temporary authorisation for a limited operating corridor. Flights will be available on 11 March 2026 from Hamad International Airport to: Bangkok (BKK), Cairo (CAI), Paris (CDG), Dallas/Fort Worth (DFW), Rome (FCO), Hong Kong (HKG), Seoul (ICN), Jeddah (JED), Kuala Lumpur (KUL), London Heathrow (LHR), Madrid (MAD), Muscat (MCT), Melbourne (MEL), Toronto (YYZ).*

Visit qatarairways.com or our app to make a booking.Please do not make your way to the airport unless you hold a valid confirmed booking to your destination.The safety and wellbeing of our passengers and crew remain our highest priority during this time.Thank you for your understanding as we do everything we can to support your journey

*These flights do not constitute a confirmation of resumption of scheduled commercial operations.

TWP2605: Strike announcement at Lufthansa by Vereinigung Cockpit for 12 and 13 March 2026

Dear Partners,

The pilots’ union Vereinigung Cockpit (VC) has announced a strike at Lufthansa (LH) at short notice for Thursday, 12 March and Friday, 13 March 2026, as well as a full-day-strike at Lufthansa Cityline (CL) on Thursday, 12 March 2026.

Lufthansa expects extensive cancellations across its entire route network.

Please note: Flights operated by Austrian Airlines (OS), Eurowings (EW), SWISS (LX), Air Dolomiti (EN), Discover Airlines (4Y), Edelweiss (WK) and Lufthansa City Airlines (VL) will not be affected by the strike. Note Brussels Airlines (SN) is also expecting strike-related flight schedule disruptions on Thursday, 12 March 2026. Find out more here.

Travelers who are affected by an irregularity will be informed accordingly (provided the contact details are stored in the booking).

We ask passengers to check the status of their flight before setting out on their journey.

» Lufthansa flight status

Part 1 – Lufthansa Group rules for rebooking/reissue/refund for cancelled flights

Customers affected by a flight cancellation can rebook once free of charge or have their ticket refunded.

• You are welcome to make rebookings/reissues/refunds for cancelled flights on Austrian Airlines/Brussels Airlines/Lufthansa/SWISS tickets yourself in accordance with the Schedule Change/Irregularity Policy for Travel Agents (OS/SN/LH/LX)
  
• You are welcome to make rebookings/reissues/refunds for cancelled flights on Air Dolomiti tickets yourself in accordance with the Rules for handling of long term schedule changes and short term schedule changes (re-bookings / reissues / refunds) in Travel Agency sales (EN)

Please note: The Schedule Change/Irregularity Policy only applies to flights which have already been cancelled or which have been automatically rebooked by the airline.

Substitute transport with Deutsche Bahn

In the event of a cancellation of a German domestic Lufthansa flight, travelers may exchange their flight ticket for a Deutsche Bahn ticket free of charge. We recommend making a seat reservation for this on the Deutsche Bahn website. Please note that the ticket is only valid on Deutsche Bahn trains on the day of issue and the following day (except for “City Night Line trains” of Deutsche Bahn).

» Good for Train – ICE Fahrkarte

Important notes regarding short-term flight cancellations

In case of short-term flight cancellations within 48 hours (in select cases: up to 5 days) before departure, no (immediate) UN will be set in the PNR in all cases. In this case, you can do the rebooking/reissue without having to request a waiver.

» To the Factsheet „Notes regarding short-term flight cancellations“

Part 2 – Ticket waiver policy (TWP) for the rebooking/refund of flights which are not cancelled

» To the TWP 2605 (Version 1)

We apologize for the inconvenience caused by the disproportionate and very short-notice strike announcement.

Caros parceiros,

A Vietnam Airlines anuncia a transferência de todas as suas operações no Aeroporto de Paris‑Charles de Gaulle para o Terminal 2C, com início em 31 de março de 2026, substituindo as operações atuais no Terminal 2E.

Esta mudança faz parte do programa de renovação do Terminal 2E conduzido pelo Groupe ADP, que deverá durar aproximadamente 24 meses.

A partir de 31 de março de 2026, todos os voos de partida da Vietnam Airlines de Paris passarão a operar a partir do Terminal 2C.

Os voos de chegada serão atendidos no Terminal 2A ou no Terminal 2C, dependendo da atribuição operacional. Esta informação será indicada no estado de cada voo. A entrega de bagagens ocorrerá no terminal real de chegada (2A ou 2C), conforme indicado no estado do voo.
Os passageiros são aconselhados a verificar o terminal de partida ou chegada antes de viajar, para facilitar o percurso no aeroporto.

O Terminal 2C permitirá que a Vietnam Airlines mantenha os seus padrões de serviço no aeroporto Paris-Charles de Gaulle, incluindo:

• balcão de check-in prioritário dedicado para passageiros Business e Premium
• passageiros frequentes elegíveis (Lotusmiles Titanium e SkyPriority da SkyTeam)

Os passageiros com voos de ligação continuarão a beneficiar da infraestrutura de transferências do hub de Paris-Charles de Gaulle, com ligações internas entre terminais e áreas de embarque que garantem um fluxo de passageiros eficiente.

O acesso aos serviços aeroportuários e às instalações internacionais permanecerá inalterado, garantindo a continuidade da experiência dos passageiros durante o período de renovação.

Esta transferência faz parte de um ajuste operacional temporário relacionado com a modernização da infraestrutura do aeroporto. Durante a renovação do Terminal 2E, a Vietnam Airlines continuará a operar voos entre França e Vietname, bem como para a sua rede internacional, mantendo os mesmos elevados padrões de desempenho operacional e qualidade de serviço.

Os passageiros que partem de Paris-Charles de Gaulle são convidados a verificar o estado do seu voo antes da viagem, consultar as informações disponíveis no site ou na aplicação móvel da Vietnam Airlines, ou verificar os ecrãs informativos do aeroporto para obter as atualizações mais recentes.

Update 11 March 2026| 1pm

Dear Trade Partners,

Effective 11 March 2026, Qantas Surcharge of 5% applies across All Cabins.

Un-ticketed published bookings created prior to 11 March 2026 will need to be ticketed by 11 March 2026 at the latest.

(Exception: If the fare held is an IT/TO fare, this can be issued up to and including

31 March 2026 at the previous fare level, subject to no changes being made to the itinerary. Waiver number 477956 must be placed in the endorsements box to avoid an ADM. If the itinerary is changed after 11 March 2026, the new fare increases will apply).

Any new PNR created on or after 11 March 2026 will need to be quoted and ticketed as per the new fare levels in the GDS.

Fares will be updated in your GDS.

Thank you for your ongoing support and if you require any further information or assistance, please feel free to contact us. 

Kind regards,

Qantas Sales Team

Update March 9, 2026 16:56 AM

Dear agent,

Please note effective the 11th of March (~0900 SYD time) we will be filing a Q surcharge of 5% as a cost recovery measure as below for all POS, all private/published fares in all cabins and classes.

A SURCHARGE OF 5 PERCENT OF THE PER FARE COMPONENT WILL
BE ADDED TO THE APPLICABLE FARE. APPLIES PER ADULT. CHILD/INFANT DISCOUNTS APPLY.
PROVIDED TRAVEL IS ON ONE OR MORE OF THE FOLLOWING ANY QF FLIGHT. 

The Commercial Policy for Peace of Mind Pricing Waiver will apply to this change. Full details of the waiver can be found here.

Please note – for POS EU/UK Tour operator fares the normal grace period waivers will apply.

Qantas Agency Partnerships
Qantas Airways Limited

Update March 9, 2026 7:56 AM

Dear Partner,

We know getting your client to their final destination is your number one priority, and Qatar Airways is committed to supporting you in your mission, through addition of special relief flights and updating our policy to provide as many options as possible on other airlines so you can book the itinerary to bring your clients to where they need to be. 

Our teams are working around the clock to add on to the multiple options available on other airlines – please check our policy updates regularly to see the latest list of partner carriers that you can rebook your clients on. 

We are adding relief flights operated by Qatar Airways, with even more being added in the coming days. With these additional options, we believe that it will improve the range of options that you will be able to offer your clients. You will be able to rebook at the lowest available RBD within the same cabin, and in combination with sectors on other airlines if needed. 

Our Journey With Confidence guidelines are being continually reviewed taking into account feedback from our partners, with the main objective of helping you help your clients when travel does not go to plan. 

We are extending you the flexibility of alternative airports within the same country or within a 750 miles TPM radius utilizing a select list of partner carriers. We have done this in order to help you to access more routing possibilities. 

To broaden the rebooking window for cancelled flights in the current situation, we have negotiated for 10 days from the date of ticket reissue for selected carriers; for all other interline carriers, you may rebook within 2 days. 

Under our JWC protections, eligible bookings are entitled to two free reissues, refund flexibility, and noshow waivers. Please be assured that we will support you as much as possible to help your clients adjust their plans. These provisions are applicable for tickets issued by 22 March for travel between 28 February and 22 March. 

We are grateful for your patience and understanding during this period, and we thank you for continuing to support Qatar Airways. From our end, we remain committed to working with you as we navigate through this situation together and bring your clients safely to where they need to go. 

For more details, you can refer to our Guidelines for schedule change and disruption here. 

For the latest updates from Qatar Airways, please visit our tradeportal. 

For further updates please visit our tradeportal, qatarairways.com, or the app.