Travel Update Midle east – March 6 – 17h
Due to the escalation of the Middle Eastern situation overnight, we are offering customers the following flexibility.
Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING
| Rebook onto | British Airways (BA) as per Guidelines below |
| Affected Airport | DXB, AUH, BAH, AMM, DOH, LCA & RUH |
| Tickets issued by | 06 MAR 2026 |
| Ticket travel dates | 28 FEB 2026 – 15 MAR 2026 |
| New travel dates | Up to and including 29 MARCH 2026 |
| Period | Return sector can be beyond 29 MARCH 2026 if essential to maintain original duration (within ticket validity) |
| Rebooking Allowance | ✈️ Rebooking GuidelinesWhen rebooking a customer:Always rebook into the same class as the original flight, or the lowest available class within the same cabin.You may rebook on the following carriers if you are not changing Destination/Origin:o Qatar (QR)o Etihad (EY)o Air France (AF)o Lufthansa (LH)o Swiss (LX)o Iberia (IB)o Scandinavian (SK)o Austrian Airlines (OS)o Brussels Airlines (SN)o American Airlines (AA)o Malaysia Airlines (MH)o Cathay Pacific (CX)o Oman Air (WY)o Royal Jordanian (RJ) for LHR-AMM-LHR ONLYo EL AL (LY) Same cabin, lowest class available, Same Destination & Origin ONLY |
| Origin/Destination/Stopover changes | Origin – YESDestination – YES (Includes BA/IB Holidays).For Flight Only – Waive change fee & service fee. Fare to be re-priced and any adcol to be collected. No REFUND of fare difference.Stopover – YESDestination & Origin Change onto BA operated flights ONLY. |
| Refunds Allowed | Yes – See Middle East Refunds Policy for applicable routes and dates. |
| Redemptions included | Yes – Change of destination is allowed, rebook into redemption class only |
| BA* QR Operated | This policy also applies to any BA* QR operated flights that are operating via DOH. |
| Travel Agency PNR’s | GDS PNRAgency to follow these guidelines and self-manage rebooking and reissue via their GDS. No waiver code needed.NDC PNRAgency to follow these guidelines and manage via API capabilities. Otherwise, call Trade Support for assistance. THIS GUIDELINE WILL BE PUBLISHED ON BATPC |
| Important Information | 📌 Additional ConditionsOne involuntary ticket change allowed from the above options.It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.Add OS BA MIDDLE EAST SITUATIONAdd OSI for customer phone number/email addressTerms and conditions from original ticket apply for any further voluntary changes.All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.⚠️ DisclaimerAdherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.Any additional expenses incurred are the responsibility of the customer.BA reserves the right to withdraw guidelines at any time. |
