Customers travelling to/from TLV over the next few days have the ability to change their travel dates, or travel to/from ATH or LCA instead.
TLV SITUATION – UPDATE 6 – March 4th – 17h09
Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING or CANCELLED
| Rebook onto | British Airways (BA) as per Guidelines below |
| Affected Route | TLV |
| Tickets issued by | 27 FEB 2026 |
| Ticket travel dates | 28 FEB 2026 – 15 MAR 2026, Inclusive |
| New travel dates | 28 FEB 2026 – 29 MAR 2026 |
| Rebooking Allowance | ✈️ Rebooking GuidelinesWhen rebooking a customer:Always rebook into the same class as the original flight, or the lowest available class within the same cabin.You may rebook on the following carriers if you are not changing Destination/Origin:o Qatar (QR)o Etihad (EY)o Air France (AF)o Lufthansa (LH)o Swiss (LX)o Iberia (IB)o Scandinavian (SK)o Austrian Airlines (OS)o LOT Polish Airlines (LO)o Brussels Airlines (SN)o American Airlines (AA)o Malaysia Airlines (MH)o Cathay Pacific (CX)o Oman Air (WY) Same cabin, lowest class available, Same Destination & Origin ONLY If flight is still OPERATING:· Customers can rebook onto BA in lowest available in cabin.· Customers can also re-route onto BA flights on LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR. If flight has been CANCELLED:· Standard allowance to rebook or refund as per conditions of carriage.· Customers can also re-route onto BA flights on LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR. |
| Origin/Destination/Stopover changes | Yes – customers can travel on BA services LHR-ATH/ATH-LHR or LHR-LCA/LCA-LHR or LGW-LCA/LCA-LGW instead. |
| Refunds Allowed | Yes – Full refunds can be given if flights have been cancelled or are still operating and customers do not wish to travel. Refunds up to 15MAR only. |
| Redemptions included | Yes – Please use the rebooking allowance above |
| Travel Agency PNR’s | GDS PNRAgency to follow these guidelines and self-manage rebooking and reissue via their GDS. No waiver code needed.NDC PNRAgency to follow these guidelines and manage via API capabilities. Otherwise, call Trade Support for assistance. THIS GUIDELINE WILL BE PUBLISHED ON BATPC |
| Important Information | 📌 Additional ConditionsOne involuntary ticket change allowed from the above options.Add OS BA TLV SituationAdd OSI for customer phone number/email addressTerms and conditions from original ticket apply for any further voluntary changes.All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.⚠️ DisclaimerAdherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.Any additional expenses incurred are the responsibility of the customer.BA reserves the right to withdraw guidelines at any time. |
